From AI agent assistance to omnichannel self-service automation, Tecniclux brings together the tools support centers need to resolve more, faster — including visual, AI-guided support experiences delivered with our partner XplainAI.
Adopt one solution or the full portfolio — each is built to work on its own or alongside the systems your support center already runs.
Interactive, AI-guided visual walkthroughs — bill explainers, visual IVR, and self-service widgets — that render live on the page across web, SMS, WhatsApp and IVR, replacing static phone-tree dead ends. Delivered in partnership with XplainAI, an external solution.
Search across policies, past tickets and product docs from a single box, with AI-drafted responses agents review and send — cutting average handle time without cutting corners.
Deflect routine requests across chat, SMS and email before they ever reach a live agent, with a clean handoff to a human whenever the conversation needs one.
Surfaces trends in ticket volume, resolution time and customer sentiment, and automatically scores a sample of conversations for quality assurance.
Automates repetitive intake steps — identity verification, ticket routing, escalation rules — so agents spend their time on the problem, not the paperwork.
Classifies, prioritizes and routes incoming requests by intent and urgency — often before an agent opens them.
Agent-assist and self-service responses stay current by syncing directly with your policy docs and product knowledge base.
A self-service session hands off to a live agent with full context carried over, across chat, SMS and email.
Serves customers in their own language across every channel, with every automated interaction logged and reviewable for regulated industries.
Live dashboards on deflection rate, resolution time and CSAT, with alerts before a response-time breach.
Role-based access and encryption in transit and at rest for every customer interaction.
Routes conversations to the right agent — or straight to a supervisor — based on real-time sentiment, not just queue order.
In developmentFlags likely support drivers — like a billing spike or an outage — before customers start contacting you about it.
In developmentExtends the XplainAI-powered visual support experiences to additional languages across web, SMS and IVR.
PlannedTurns QA scoring into specific, per-agent coaching suggestions instead of a static scorecard.
PlannedVerifies caller identity by voice to skip manual security questions on inbound calls.
PlannedFor the visual self-service and bill-explanation layer of our customer support solutions, we partner with XplainAI — visit their site to see the product in depth.