XPlain.ai · Customer Support Centers

Bills your customers actually understand.

XPlain.ai is a cutting-edge platform that uses AI-powered interactive video experiences to help customers understand their bills with ease and precision — cutting call volume, hold times, and support costs.

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The Problem

Confusing Bills Drive Your Call Volume

Customers struggle to understand billing complexity and want help lowering their bills — and today's support channels aren't keeping up.

74%

of customers try to resolve billing questions on their own first

84%

prefer to talk to a human for complex problems

44%

are upset by hold times over 5 minutes

Meet Julie — Your AI Billing Presenter

Julie delivers short, TikTok-style personalized videos with a human face, explaining each customer's bill: what changed, why, and what they can do about it.

Personalized — every video is generated from the customer's own statement
Interactive — customers ask questions and get real-time answers
Multilingual — serve every customer in their language
Multi-device — phone, tablet, or desktop
Configurable — your brand, your avatar, your tone
AI-based analytics — learn what confuses customers most

The Ideal Solution

Personalized explanations — clear, interactive billing insights tailored to each customer
Instant interactive support — questions answered immediately with real-time responses
Cost efficient — automates support, cutting costs and speeding response times
Engaging experience — dynamic, clear explanations keep customers informed and connected

How It Works

From Bill Cycle to Personalized Video

XPlain.ai operates standalone or integrates with your existing CRM, billing, and outbound communication systems.

Connect your billing data

Scheduled processes pull account contacts, bill-difference data from your bill cycle output, and customer statements into XPlain.ai.

Trigger outbound communications

XPlain.ai calls your outbound communications API with personalized video links, delivered by email or SMS.

Generate video in real time

When the customer clicks, their video is generated on the spot from statement data, account history, and your knowledge base.

Learn and improve

AI analytics show which explanations resolve questions and which trigger calls — so the experience keeps improving.

Enterprise-Grade Security

Secure and Compliant by Design

TLS 1.2+ Encryption

All video data encrypted end-to-end using the latest Transport Layer Security.

FISMA Compliant

Adheres to Federal Information Security Management Act guidelines and government security standards.

GDPR Compliant

Fully compliant with GDPR to protect the privacy and data rights of EU users.

Responsible AI

GenAI follows OpenAI safety guidelines and NeMo Guardrails best practices for ethical AI use.

Getting Started

Prove Value Through a Proof of Concept

A structured path from workshop to production, with POC investment credited against your long-term commitment.

Agentic Workshop

Meet with the XPlain deployment team to map your customer service journeys and identify the highest-impact use cases.

Deploy your XPlain.ai

We build and deploy a live AI agent to manage your top regions — prototyped in your environment with detailed security validation.

Test and improve

Roll out to a sample customer set, gather feedback, redesign, then scale region by region. The AI agent is optimized as it resolves cases and delivers value.

Proven at scale: deployed with a leading telecom serving 1M+ customers.